Have you placed an order on our website? By accessing your customer account you can track the shipping status of your order. If you do not yet have such an account, you can create one here. In order for the identification and tracking of your order to be done correctly, please use the same email address used to place the order.

During the process of receiving, processing and shipping your order, we will keep you updated on the status of your order. After your order has been shipped, you will receive an email with a tracking link. Did you not receive the email or is the tracking link not working? Please check your SPAM folder carefully. If you cannot find the email, please send us an email to office@biotifulbrands.com and biotifulatelier@gmail.com

For orders shipped within Romania under 500 RON, a shipping fee of 28 RON will be automatically applied.

For orders placed within Romania with a value of over 500 RON, shipping is free.

During the year, the average delivery time for orders is 2-4 business days. During holidays, promotions or discounts, the delivery time may increase depending on the volume of orders. We note that any delay in such situations may also be caused by the delivery companies we work with.