t is important to know that with us, you benefit from the same guarantees as in a physical store. It is in our best interest to address all complaints as quickly as possible, so you don’t have to worry about waiting longer than necessary (3–4 weeks, the legal term being 30 working days).

Return Request

If you have purchased products from us and wish to submit a complaint, please contact our customer support department via email at office@biotifulbrands.com or by phone at 0754.575.198.
Your return request will be registered by our team, ensuring that you will not be charged for this service.